Curbside pick-ups and COVID FAQs

When can I pick up my online order at your store?

  • Please wait to receive an email notifying you that your order is ready for pick-up.
  • We are currently operating with limited staff to maintain social distancing and keep staff and customers healthy. As a result, our pick-up hours are limited to:
    • Mondays 1:00-4:00PM
    • Wednesdays 1:00-4:00PM
    • Fridays 1:00-4:00PM
    • Saturdays 11:30AM - 1:00PM
  • We hope to add more hours soon.

Great! How do I get the books and gifts I ordered?

  • If you selected "Store Pick-Up" for your order:
    • Please wait until you receive an email notifying you that your order is ready for pick-up.
    • Come to the front doors of The Reading Bug bookstore during our pick-up hours. We'll have our doors open and a pick-up desk out front.
    • PLEASE WEAR A MASK AND TAKE PRECAUTIONS TO MAINTAIN APPROPRIATE SOCIAL DISTANCE FROM OTHER CUSTOMERS.
    • Let us know your name and/or order number and our staff will bring your ordered books to you.
  • If you selected "Shipping" for your order:
    • You will be notified by email containing the tracking number of the package when your order ships.

How long will it take for my order to be ready for pick-up or delivery?

  • You can order from millions of book titles and gift items online - but only some of those are in-stock in our store right now. Here's how to understand our site and ordering/delivery timelines:
    • For Books, here are some tips to help you understand what the AVAILABILITY of each book you search means (note that, in some cases, COVID-19 is causing disruptions to normal ordering/inventory. If an item listed as available becomes unavailable, our staff will let you know ASAP):
      • On Our Store Shelves Now: Place your order! We have it on our shelves at The Reading Bug! It should be available for pick-up or shipping in 48 hours or less. 
      • In Our Warehouse - Expected arrival in 2-5 days: Place your order! These books will either ship to our store (pick-up) or directly to you (shipping) from supplier sites around the country. In most cases it should be available for pick-up or shipping in about 5 days. 
      • Backordered: Place an order and we will let you know when to expect your book, but timing is currently unknown
      • Not Available at This Time: Unfortunately, the book is not available in our store or in our warehouse. This could change.
      • Pre-order: Place your order! The book hasn't been published yet, but it will be ready for pick-up or shipping once published! 
    • For Gift Items - games, toys, puzzles, accessories, etc - all listed items should be in stock on our shelves at The Reading Bug except those showing as "Out of Stock". Gift items ordered should be available for pick-up or shipping in 48 hours or less.